Question 1

How do I download the app?

Accepted Answer

The Pickleball 365 app is available on both the App Store (iOS) and Google Play (Android). Search for "Pickleball 365" or use the links on our website.

Question 2

I'm having trouble with the app. What should I do?

Accepted Answer

Try closing and reopening the app, or check for updates. If the issue persists, contact us at support@pickleball365.net and we'll help you out.

Question 3

How do I reset my password?

Accepted Answer

Use the "Forgot Password" option on the login screen of the app. A reset link will be sent to your registered email address.

Question 4

How do I contact customer support?

Accepted Answer

Email us at support@pickleball365.net or call (586) 305-1478. You can also reach us through our social media channels.

Question 5

Is Pickleball 365 a veteran owned business?

Accepted Answer

Yes! Pickleball 365 is proud to be a veteran owned small business. We are committed to serving our community both on and off the courts.

Question 6

What happens if my credit card comes back declined for membership or any other programming at Pickleball 365?

Accepted Answer

A $10 fee will be applied to any account when a credit card transaction is declined. Declined payments create additional processing and administrative costs.

How to avoid the fee: Please confirm your card on file is current (expiration date, zip code, and CVV). If you've recently replaced your card, take a moment to update it before your next reservation or renewal.

Question 7

What are your hours of operation?

Accepted Answer

We are open 24/7, 365 days a year. Our fully automated facility allows you to access the courts anytime using the Pickleball 365 app.

Question 8

How do I get into the facility?

Accepted Answer

After booking through the app, use your phone to unlock the facility door. Your court assignment will be displayed on the digital scoreboard.

Question 9

What type of courts do you have?

Accepted Answer

We have 3 premium CushionX courts, 2 courts at 32ft x 60ft and 1 court at 30ft x 60ft. All courts feature tournament grade surfaces with premium lighting.

Question 10

Do I need to bring my own equipment?

Accepted Answer

No! We provide free paddles and balls at the facility. Feel free to bring your own equipment if you prefer.

Question 11

Is the facility climate controlled?

Accepted Answer

Yes, our facility is fully climate controlled for comfortable play year round, regardless of the weather outside.

Question 12

What is the video replay system?

Accepted Answer

Our courts feature integrated cameras that record your play. You can capture highlights and share video replays through the app.

Question 13

Is the facility ADA compliant?

Accepted Answer

Yes, our facility is fully ADA compliant and accessible to all players.

Question 14

What should I wear?

Accepted Answer

Athletic clothing and clean, non marking indoor court shoes are recommended. No outdoor shoes on the courts, please.

Question 15

Is there a water fountain or hydration station?

Accepted Answer

Yes, we have a hydration station available for all players. We recommend bringing a refillable water bottle.

Question 16

Are the courts individually fenced?

Accepted Answer

Yes, all courts are individually fenced for safety and to keep balls contained within your court area.

Question 17

What does JDC Certified mean?

Accepted Answer

JDC (JOOLA Design and Consulting) Certification means our facility meets the highest standards for court construction, surface quality, lighting, and overall player experience.

Question 18

Do you have locker rooms or showers?

Accepted Answer

Please contact us for current amenity availability. Our focus is on providing the best possible court experience.

Question 19

Is parking available?

Accepted Answer

Yes, free parking is available onsite for all visitors.

Question 20

Can I cancel or reschedule a booking?

Accepted Answer

Yes, you can cancel or reschedule through the app. Please refer to our cancellation policy in the app for timing requirements.

Question 21

What happens if no one else is at the facility?

Accepted Answer

Our facility is fully automated and safe to use alone. All systems operate independently, and you can play even if you are the only person there.

Question 22

Is the facility safe at night?

Accepted Answer

Yes! Our facility has comprehensive security features including app controlled access, full lighting, and monitoring systems. Only registered users with active bookings can enter.

Question 23

What membership options are available?

Accepted Answer

We offer three tiers: Signature Member ($49/month) with maximum perks including free open play, Club Member ($29/month) with discounted court rates, and Club Guest (no membership, pay as you go).

Question 24

Is there a contract or commitment?

Accepted Answer

No long term contracts. Memberships are month to month and can be cancelled anytime through the app.

Question 25

How do I sign up for a membership?

Accepted Answer

Download the Pickleball 365 app, create an account, and select your membership tier. You can start playing immediately after signup.

Question 26

Can I bring guests?

Accepted Answer

Yes! Signature Members receive guest passes. Club Members and Club Guests can bring guests at the standard guest rate.

Question 27

How much does it cost to book a court without a membership?

Accepted Answer

Court rates vary by time slot and day. Download the app to see real-time availability and pricing.

Question 28

Do you offer family or group memberships?

Accepted Answer

Currently memberships are individual, but we frequently run promotions. Check our app or social media for the latest offers.

Question 29

Can I upgrade or downgrade my membership?

Accepted Answer

Yes, you can change your membership tier at any time through the app. Changes take effect at the start of your next billing cycle.

Question 30

Do you offer corporate or group rates?

Accepted Answer

Yes! Contact us at support@pickleball365.net for corporate outing and group event pricing.

Question 31

What is Open Play?

Accepted Answer

Open Play is drop in pickleball where you play with other members in a rotating format. We offer 180+ hours per month with a maximum of 21-23 players per session.

Question 32

Do I need to be a member to participate in programs?

Accepted Answer

Most programs are open to all players. Some events may have member only access or member discounted pricing.

Question 33

How do I register for events and programs?

Accepted Answer

All registration is done through the Pickleball 365 app. Browse available programs, select your preferred session, and register.

Question 34

What skill level do I need for leagues?

Accepted Answer

We offer leagues at multiple skill levels. Our rating system helps place you in the right division for competitive and fun play.

Question 35

Do you offer lessons or coaching?

Accepted Answer

Yes! We offer RPO Certified coaching through our Clinics program, a 5 Week Development Series, and free weekly Intro to Pickleball classes.

Question 36

Can I host a private event?

Accepted Answer

Absolutely! We accommodate private events, birthday parties, corporate outings, and more. Contact us at support@pickleball365.net to discuss details.

Question 37

What is the 5 Week Development Series?

Accepted Answer

A structured coaching program that takes players from beginner to intermediate level over 5 weeks with professional instruction and progressive skill building.

Question 38

Are there social events for non-competitive players?

Accepted Answer

Yes! Our Social Mixers are themed casual events perfect for players who want to meet people and play in a relaxed, fun atmosphere.

Frequently Asked Questions

Membership and Pricing

Programs and Events

Facility Information and Policies

Account and Support